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Customer Operations Team

Joined Dec 13, 2022

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Last activity Nov 03, 2023

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Latest activity by Customer Operations Team

Customer Operations Team commented,

CommentViewing and using dashboards

Hey Brett Bowser,

I've signed up for the Beta a while ago, is there are ETA on when we'll be given access?

Chelsea

View comment · Posted Nov 03, 2023 · Customer Operations Team

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Customer Operations Team created a post,

Post Developer - Zendesk APIs

Hey there,

We are wanting to have better visibility of the number of linked incidents a problem has. I understand you can see the number of linked incidents on the problem ticket, and via a report created in explore (that offers very limited flexibility on filtering).

We manage problems via a third party app, and a problem can lose importance and be overlooked/prioritised as it's unable to communicate the number of incidents/customers this problem has impacted.

Ideally we would like to be able to update a custom ticket field with the number of linked incidents as illustrated in the first screenshot, OR be able to export the explore report via the API to our third party.

Please can anyone advise on how we can best manage this?

We are not to concerned with the steps needed to achieve this, but its detrimental to the way we work that we have clearer visibility of this data in the right applications.

 

Posted Oct 11, 2023 · Customer Operations Team

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Customer Operations Team commented,

CommentHelp with apps and integrations

Hi Dwight,

We are trying to set up the Salesforce > Zendesk Org sync

"If the change made to the SFDC record does not create an event within the Push Topic stream, then no Zendesk sync can take place."

If it does create an event, but it doesn't update/create a organisation, what would we be best to look at after this?

I've raised a ticket with support, but I don't seem to be getting far with that

View comment · Posted Jul 14, 2023 · Customer Operations Team

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Customer Operations Team commented,

CommentGeneral questions about email and email template

Hey Brett Bowser - Is there a way to see the email that was sent by the trigger within the main ticket thread? Rather than just within the events view, please? 

View comment · Posted Mar 14, 2023 · Customer Operations Team

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