Customer Operations Team

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. How do I know when a Salesforce update syncs to Zendesk?

Hi Dwight, We are trying to set up the Salesforce > Zendesk Org sync "If the change made to the SFDC record does not create an event within the Push Topic stream, then no Zendesk sync can take plac...

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• Customer Operations Team
• Created July 14, 2023 14:23
• 0 votes

1. Email
2. ...
3. General questions about email and email template
4. How do I edit the automatic response sent to someone who submits a ticket?

Hey Brett Bowser - Is there a way to see the email that was sent by the trigger within the main ticket thread? Rather than just within the events view, please? 

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• Customer Operations Team
• Created March 14, 2023 12:17
• 0 votes