Jeremy (Customer Support)

Total activity

43
Last activity

February 22, 2023 12:36
Member since

October 16, 2021 12:18
Following

0 users
Followed by

0 users
Votes

19
Subscriptions

11

Activity overview

Latest activity by Jeremy (Customer Support)

Jeremy (Customer Support) commented, February 21, 2023 10:06
Please note that Growth plan does not support Side Conversations and therefore this article is marked incorrectly. On another note, looking forward to OLAs being implemented on Zendesk this year.
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- Jeremy (Customer Support)
- Created February 21, 2023 10:06
- 1 vote
Jeremy (Customer Support) created a post, December 27, 2022 09:04
Request: Add Time-Based Messaging Triggers similar to Chat
1. Community
2. Feedback - Chat and Messaging (Chat)
Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging completely. However, it seems that we cannot do a similar trigger with messa...
- Jeremy (Customer Support)
- Created December 27, 2022 09:04
- 5 followers
- 2 comments
- 3 votes
Jeremy (Customer Support) commented, July 29, 2022 10:35
That sounds perfect! I'll be trying it out next week, thank you so much for the suggestion!
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- Jeremy (Customer Support)
- Created July 29, 2022 10:35
- 0 votes
Jeremy (Customer Support) created a post, July 29, 2022 07:43
Q: Any tips on setting "Account Managers" for select clients?
Answered
1. Community
2. Zendesk Suite Q&A
Some of our agents do an extensive onboarding with some clients. Therefore, I would prefer to assign this agent as the "Account Manager" for these clients.I would still want all agents to be able t...
- Jeremy (Customer Support)
- Created July 29, 2022 07:43
- 2 followers
- 2 comments
- 0 votes
Jeremy (Customer Support) commented, June 30, 2022 06:26
Would it be possible to introduce a rule to check if any agent is available/online on the Agent Workspace, rather than a strict business schedule rule? This would be more dynamic and more accurate ...
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- Jeremy (Customer Support)
- Created June 30, 2022 06:26
- 1 vote
Jeremy (Customer Support) commented, May 31, 2022 06:15
We also need customisation for the Answer Bot flow, or particularly the text. Some of our clients get stuck in an endless loop talking to the Answer Bot and the lack of accessible customisation mak...
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- Jeremy (Customer Support)
- Created May 31, 2022 06:15
- 0 votes
Jeremy (Customer Support) commented, May 31, 2022 06:12
The tab experience is highly inconsistent. Sometimes (after a refresh or something), even just two chats get displayed as 1 chat and 1 drop-down.
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- Jeremy (Customer Support)
- Created May 31, 2022 06:12
- 1 vote
Jeremy (Customer Support) commented, April 28, 2022 08:57
Brett L The way I understood is that the "sorting" will be limited. Hopefully the filtering feature is improved and not removed (at least based on the 'mysterious' Q2 changes described)
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- Jeremy (Customer Support)
- Created April 28, 2022 08:57
- -1 votes
Jeremy (Customer Support) commented, April 28, 2022 08:49
Hopefully the performance improvement is significant. At the moment I find myself having to refresh the views or page several times to view updated tickets on the Agent Workspace (as these do not a...
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- Jeremy (Customer Support)
- Created April 28, 2022 08:49
- 3 votes
Jeremy (Customer Support) commented, March 29, 2022 06:47
Agreed! It looks so horrible and it takes all of the chat widget space.
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- Jeremy (Customer Support)
- Created March 29, 2022 06:47
- 0 votes