Jeremy Mifsud
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Total activity55
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Last activity
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Member since
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Votes20
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Activity overview
Latest activity by Jeremy Mifsud-
Jeremy Mifsud commented,
I understand that the ability to create users is intentionally restricted, however this seems like a poor design. My agents can, from their email e.g. agent@company.com send an email to a new clien...
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Jeremy Mifsud commented,
Thanks Paolo. I will have to use a single bot then; will need to figure out how to use conditional statements so that some intents function differently based on the user's country (product).
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Jeremy Mifsud created a post,
Multiple Bots for Different Pages: Can they be set up?
AnsweredI want to switch from live chat to messaging and use conversational bots, but struggling with some information on how to set things up (even after spending hours reading articles). I see that I can...
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Jeremy Mifsud commented,
If I understand correctly, re-assignment of messages it not available for Growth plans? E.g. if an Agent has 2 messages and disconnects, the message will not be re-assigned? Or can they still be re...
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Jeremy Mifsud commented,
It's quite disappointing that such a feature does not exist. Why am I not abe to use custom user fields or organisation tags to create a unique flow for my customers?I don't want workflow improveme...
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Jeremy Mifsud commented,
Please note that Growth plan does not support Side Conversations and therefore this article is marked incorrectly. On another note, looking forward to OLAs being implemented on Zendesk this year.
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Jeremy Mifsud created a post,
Request: Add Time-Based Messaging Triggers similar to Chat
Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging completely. However, it seems that we cannot do a similar trigger with messa...
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Jeremy Mifsud commented,
That sounds perfect! I'll be trying it out next week, thank you so much for the suggestion!
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Jeremy Mifsud created a post,
Q: Any tips on setting "Account Managers" for select clients?
AnsweredSome of our agents do an extensive onboarding with some clients. Therefore, I would prefer to assign this agent as the "Account Manager" for these clients.I would still want all agents to be able t...
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Jeremy Mifsud commented,
Would it be possible to introduce a rule to check if any agent is available/online on the Agent Workspace, rather than a strict business schedule rule? This would be more dynamic and more accurate ...