Support Agent - Jeremy
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Recent activity by Support Agent - Jeremy-
Q: Any tips on setting "Account Managers" for select clients?
Some of our agents do an extensive onboarding with some clients. Therefore, I would prefer to assign this agent as the "Account Manager" for these clients.I would still want all agents to be able t...
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Can Agents get Notified when Chat in Agent Workspace goes Inactive?
We have recently started using the Agent Workspace and have noticed that when chats are inactive, their icon shifts to yellow instead of green. Is there a way that we can set up a notification (suc...