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Carl Carver

Joined Nov 23, 2021

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Last activity Mar 16, 2022

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ACTIVITY OVERVIEW

Latest activity by Carl Carver

Carl Carver commented,

Community comment Feedback - Ticketing system (Support)

Hey Amie Brennan

I should have said which 'plan' will this be available on. We have Professional; I just want to make sure it's not going to be an Enterprise-only feature. 

Carl. 

View comment · Posted Mar 16, 2022 · Carl Carver

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Carl Carver commented,

Community comment Feedback - Ticketing system (Support)

Can you please confirm which versions of the product this feature will be available in?

View comment · Posted Mar 15, 2022 · Carl Carver

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Carl Carver commented,

CommentTriggers and automations

I've tried every method mentioned in this thread to get this work, but still can't for some reason... even tried creating a webhook... fundamentally they all seem to be the same logic.

Just saw this: https://support.zendesk.com/hc/en-us/articles/4409692719130-Announcing-the-Zendesk-intelligent-triage-EAP

"You can also use intelligent triage to increase your support team’s efficiency by configuring triggers that reply to tickets with public or private comments."

Sounds promising. 

View comment · Edited Nov 26, 2021 · Carl Carver

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