Carl Carver

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Hey Amie SuccessCX I should have said which 'plan' will this be available on. We have Professional; I just want to make sure it's not going to be an Enterprise-only feature.  Carl. 

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• Carl Carver
• Created March 16, 2022 05:26
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Can you please confirm which versions of the product this feature will be available in?

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• Carl Carver
• Created March 15, 2022 07:08
• 1 vote

1. Objects and rules
2. ...
3. Triggers and automations
4. Can I configure a trigger to add a comment to a ticket?

I've tried every method mentioned in this thread to get this work, but still can't for some reason... even tried creating a webhook... fundamentally they all seem to be the same logic. Just saw thi...

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• Carl Carver
• Edited November 26, 2021 16:03
• 1 vote