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Artur Olchowik

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Activity overview

Latest activity by Artur Olchowik
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    Artur Olchowik commented,

    1. Objects and rules
    2. ...
    3. Routing
    4. About omnichannel routing

    Hello there! we're using omnichannel routing for a couple of months now and it's working great! I am more than happy that agents cannot cherry pick tickets anymore and the important ones are being ...

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    • Artur Olchowik
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    Artur Olchowik commented,

    1. People
    2. ...
    3. Team members and groups
    4. Creating custom unified agent statuses

    Hi Jen! we're using omnichannel routing for a month or so now and it's a great feature. I can see agents' statuses with no issues. I can see it either via explore and a live board there or via the ...

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    • Artur Olchowik
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    • 1 vote
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    Artur Olchowik commented,

    1. Objects and rules
    2. ...
    3. Routing
    4. About omnichannel routing

    Hi, I just noticed that this feature is not respecting agents' OOO status. System unassigned a ticket from the agent because OOO status yet within a minute assigned it back to him. See screenshot b...

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    • Artur Olchowik
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    • 1 vote
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    Artur Olchowik commented,

    1. People
    2. ...
    3. Team members and groups
    4. Creating custom unified agent statuses

    Hi, is there a way to monitor agents' statuses from the admin perspective live time and manage it if needed? For example I've got an agent who's working but he set his status to `offline`. Am I abl...

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    • Artur Olchowik
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    • 2 votes