Laura Davis

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

For us, due to the nature of some of our complex cases needing to be worked on, we don't always have an instant solution to each one and have cases on an On Hold status, whilst we solve the issue r...

• View comment
• Laura Davis
• Created April 24, 2023 08:28
• 5 votes

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Despite NUMEROUS customers stating this change would not work for them, Zendesk have done it anyway. We put up with the poor after service due to Zendesk being such a great product but if options c...

• View comment
• Laura Davis
• Edited March 27, 2023 12:09
• 9 votes

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

I'm sure this will fall on deaf ears too, as all of the other comments for this 'upgrade' have but I have to say this will also negatively impact my team's performance and the ability to efficientl...

• View comment
• Laura Davis
• Created June 22, 2022 08:23
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

I completely agree, without such a basic process of re-trying agents more than once, Zendesk Talk is just not an option for us. What is the maximum queue time for if not to keep customers on hold w...

• View comment
• Laura Davis
• Created May 23, 2022 11:15
• 2 votes