Laura Davis
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Total activity20
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Last activity
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Activity overview
Latest activity by Laura Davis-
Laura Davis commented,
Despite NUMEROUS customers stating this change would not work for them, Zendesk have done it anyway. We put up with the poor after service due to Zendesk being such a great product but if options c...
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Laura Davis commented,
I'm sure this will fall on deaf ears too, as all of the other comments for this 'upgrade' have but I have to say this will also negatively impact my team's performance and the ability to efficientl...
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Laura Davis commented,
I completely agree, without such a basic process of re-trying agents more than once, Zendesk Talk is just not an option for us. What is the maximum queue time for if not to keep customers on hold w...