Steven Hampson
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Total activity61
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Last activity
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Activity overview
Latest activity by Steven Hampson-
Steven Hampson commented,
Ivan Miquiabas Hi Ivan, I forgot to reply to this but yes that's what I meant. Thanks for the response, that is exactly what I was looking for! Steven.
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Steven Hampson commented,
Hi. Is it possible to turn off file sharing for Messaging? There doesn't seem to be an option under Account Settings in the dashboard. If we are unable to send / receive private attachments, then w...
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Steven Hampson commented,
Is there a way to change the order of the lines? We have several pages and they are ordered in the order in which they were purchased. It would help if we could reorder as alphabetical by nickname ...
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Steven Hampson commented,
Ian Hawkins Hi Ian, one trick I used for a similar situation (we wanted fields to appear only after ticket is created), is to use the ticket field manager app to create a hidden field, then use it ...
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Steven Hampson commented,
Hi Troels, Thanks for the quick response. Yes this did the trick!! Thank you so much, I appreciate it! Regards, Steven.
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Steven Hampson commented,
I have the same issue, can anyone help please? I was using a series of standard calculated metrics like: IF(([Chat type - Unsorted]="Inbound")AND(VALUE(Chat wait time (sec)) <= 30))THEN [Chat ID]E...
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Steven Hampson commented,
I have the same issue as CJ. We are using the bump-bump-solve process to close tickets because a lot of our customers don't reply. A ticket should be closed if no update after x number of hours, bu...
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Steven Hampson commented,
Awesome, thanks Brett. I've followed the other post and will look out for updates. Thanks!
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Steven Hampson commented,
Hi there, Is there any plan to make it possible to schedule reports, without adding them to a dashboard? I get a lot of requests for individual reports, and don't want to create a dashboard conta...
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Steven Hampson commented,
I found the answer to my own problem - it was hiding as a conditional field on a deactivated form... !