Nintex KJ

Thanks for update.

Let me rephrase my questions, is it possible inside the native UI that:

1. Create a custom field that are mandatory for Create a ticket?
2. Create a custom field that are mandatory for Update a ticket?

Hi Russell,

Thank you for the information.

I have another question, would it possible I can define a custom field which is required to create a new ticket?

Since the required inside the json payload mean required for solve ticket. What if there is field is required for create a new ticket?

Hi,

I am using ticket fields api to retrieve the fields information:

https://xxxxxxxxx.zendesk.com/api/v2/ticket_fields.json

I mange to get the payload, but with this payload, how could I know the field is "Required to solve a ticket" ?

{
"url": "https://xxxxxxxxx.zendesk.com/api/v2/ticket_fields/900012435943.json",
"id": 900012435943,
"type": "text",
"title": "Solve Remark",
"raw_title": "Solve Remark",
"description": "",
"raw_description": "",
"position": 9999,
"active": true,
"required": true,
"collapsed_for_agents": false,
"regexp_for_validation": null,
"title_in_portal": "Solve Remark",
"raw_title_in_portal": "Solve Remark",
"visible_in_portal": false,
"editable_in_portal": false,
"required_in_portal": false,
"tag": null,
"created_at": "2021-07-30T06:05:42Z",
"updated_at": "2021-07-30T06:05:42Z",
"removable": true,
"agent_description": null
}