Matthew F. Gilboy
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Total activity98
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Last activity
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Activity overview
Latest activity by Matthew F. Gilboy-
Matthew F. Gilboy created a post,
Explore widget editing layers
When I am modifying widget settings using the drop down in the upper corner, the menu generally opens behind other widgets, rather than over top. Is there a way of sending widgets forward / backwar...
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Matthew F. Gilboy created a post,
What is the purpose or meaning of the default Dashboard time filter reflecting created/solved?
When I clone the default Support dashboard, and look at the properties of the time filter, it indicates that it is applied against the ticket solved AND ticket created fields. Is this a statement t...
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Matthew F. Gilboy created a post,
Explore editing tools
I am not able to figure out if I'm doing something wrong, if there's an issue with my instance, or something inherent to the Explore Dashboard tools. In particular, when I multi-select a few dashbo...
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Matthew F. Gilboy commented,
Auto-tagging added a bunch of tags that shouldn't be there and I need to remove them from the users.
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Matthew F. Gilboy commented,
Can Light Agents change the requester/end user of the ticket? IE. A scenario where frontline support agent creates a ticket on behalf of end user, frontline support changes ticket requester from th...
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Matthew F. Gilboy created a post,
Best practices for suspicious user behavior
We had a user in the last 24 hours send a series of 'test_test' titled tickets via the email channel, with similar junk data in the body of the ticket. The user was inside our organization, but un...
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Matthew F. Gilboy created a post,
Can you export form data from the UI
In order to streamline form management in Guide scripts, is there a way to extract form details like title and ID aside from using the API?
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Matthew F. Gilboy commented,
Christopher Kennedy - If we are using Zendesk on our own domain (eg zendesk.my-domain.com), would there be any conflict to adding a redirect to our DNS record?
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Matthew F. Gilboy commented,
This feature would also allow ease of use and control. If a ticket shouldn't need to interact with rules, or if you want confidence that it won't, this feature would simplify its reactivity.
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Matthew F. Gilboy commented,
@ifra - it looks like those instructions are for updating tickets in the agent workspace, not submitting ticket forms