mfg
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Recent activity by mfg-
Anais - we use the free Zendesk app "Assignment Control". We use a few groups the same way and we don't want tickets assigned to those groups. You can hide groups, users, and user tags.
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Ahmed Zaid - thanks for the options 👍
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Max - rather than email, you can execute standard automations if you create it as a side conversation ticket.
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Wow, thanks for pointing that out Jacob the Moderator - That drop down is incredibly difficult to notice - I have been working in the editor for 2 years now and hadn't seen it:
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I'd like to modify the formatting of the standard text in the notifications - font and colors. Specifically where it says the name of the person making the comment, the timestamp, the "## - Please ...
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we have the same issue as well. although the majority of our agents don't need access, we have a standard agent that does because they also review suspended tickets
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this banner method would be helpful to add a reminder to always verify end user's organization membership before sharing org data - preventing data leak / breaches
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100% Would love to see this - manage brand, status, agent only.
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To answer my question above, you can accomplish redirecting from one form to another with the same method and a few adjustments: //form redirect var oldIds = ["12500176350359", "12500154...
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Is this case sensitive? I wasn't getting subject and description to populate, but updated the case to all lower case and now it works. I don't think there were any other edits.