mfg
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Recent activity by mfg-
Can Light Agents change the requester/end user of the ticket? IE. A scenario where frontline support agent creates a ticket on behalf of end user, frontline support changes ticket requester from th...
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Christopher Kennedy - If we are using Zendesk on our own domain (eg zendesk.my-domain.com), would there be any conflict to adding a redirect to our DNS record?
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This feature would also allow ease of use and control. If a ticket shouldn't need to interact with rules, or if you want confidence that it won't, this feature would simplify its reactivity.
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@ifra - it looks like those instructions are for updating tickets in the agent workspace, not submitting ticket forms
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I normally have the agent execute a macro to perform actions like this, and would include a confirmation checkbox agent-only field that's required to submit the ticket (or solve).
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Often enough there are forms with so many fields that my agents are swimming in too much information in the little sidebar. While they need all that data, and it's organized as well as can be, it's...
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How do I report excessive spam detection? We have seen an uptick in suspensions across multiple users and channels where there didn't appear to be cause.
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Are you able to create more than one side conversation with the same macro? We run two sub processes and I'd like my agent to only use one macro (so they don't forget to run a second). I created a ...
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I think OP would effectively like Views to be used as queries in Explore. Sure would be amazing if you could leverage the work of building a view into a SELECT statement, rather than the abstruse...
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Sure would be amazing if you could leverage the work of building a view into a SELECT statement.