mfg
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Total activity575
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Last activity
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Activity overview
Latest activity by mfg-
mfg commented,
tyler this doesn't directly provide the solution you're asking about - but It seems like this could be handled as a training issue. what i mean by that is that agents might be doing mentions becaus...
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mfg created a post,
Do checkboxes work as a criteria for workspace views?
Aside from adding a tag via the checkbox and using that tag, can you use a checkbox field as a criteria in a workspace view?
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mfg created a post,
New checkbox field settings
I recently added a checkbox field to one of our forms and didn't notice until after a few tickets came in that had not been tagged as expected to indicate the field's value. Upon review, the field ...
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mfg commented,
Geoffrey Wang Someone else can confirm, but I think this is an example of nomenclature being inconsistent. IIRC, followers and CC's on this drop down are the same thing. Is the issue that you can't...
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mfg created a post,
Should a form's conditional fields show in agent workspace?
We have a form with nearly thirty fields on it - so when a ticket is created, it shows the 8 fields actually required, along with 22 others that are all blank. Obviously, this is a ton of clutter. ...
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mfg created a post,
Copy end user conditions to agent conditions
We built out a form with heavy use of conditions based on end user responses to fields. However, these were not built out on the agent side of the conditions. Currently, when the conditions are bui...
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mfg created a post,
Differences between displayed filters in Explore
In the picture below, you can see that the form filter has been applied, and that it displays at the top and on the left. However, the created date appears to be filtered based on the left, but is ...
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mfg commented,
We're sending out notification emails via proactive tickets using the API (Tray). We need to include both hyperlinks as well as images. The ticket creation API call included a comment where I initi...
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mfg commented,
is there a way to bulk update users and create organizations on tickets without reopening them?
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mfg created a post,
How do marketplace email tracking apps collect bounce data?
We need to track bounced emails from proactive tickets. I understand that this is not handled natively by Support, but it's included in a number of marketplace apps. Is there some Zendesk API / eve...