mfg
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Recent activity by mfg-
Alexey Finkin I'm not sure and would need to test, but you may be able to use the redirect script approach here - https://support.zendesk.com/hc/en-us/articles/4408886627866 . In short, the script ...
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What happens on a bulk import/update when one of the CSV headers is for a field that doesn't exist? We recently had an agent import some users and they titled the column 'FullName' instead of just ...
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Zach Anthony - thanks! that's what I was looking for
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Lisa Kelly - thanks, but I don't have access to the article you've linked - could you update?
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Is it possible to revert? I'd like to test the switch by notifying agents, deploying the change, and collecting feedback. If there is significant push back (I'm expecting it would be due to the rev...
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Having the same issue here and I keep getting that this is related to the image download setting in Outlook and Gmail. I spoke with our Marketing team, who sends comms with images all the time and ...
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Honestly, I have very few metrics that I can be very confident are immediately accurate, or don't need some degree of explanation, or debugging from time to time. Generally I need to have working s...
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Sounds like you might be looking for this article - https://support.zendesk.com/hc/en-us/community/posts/4408867947930-Tip-How-to-Show-Hide-HTML-content-based-on-user-tags - in this case you could ...
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Are organization (or end user) external IDs visible in Support, or are they displayed on the record with other fields?
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Christopher Stock - the trigger reopens tickets when the update is made by any user that's not the assignee and where the status is not changed. This is the main trigger we use to reopen tickets, p...