mfg
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Recent activity by mfg-
Feature request - triggers associated to webhooks
AnsweredWebhook targets can change from time to time and it is not simple to see which triggers those changes would impact from the webhook page. The only way to identify them would be to filter down the t...
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Are webhooks included when spinning up a new sandbox?
I need to spin up a new sandbox for testing. We currently have 5 webhooks active in the sandbox, and I'd like to add them to production before spinning up the new sandbox so that we can continue te...
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Compiling a list of field details
I'm trying to compile a list of fields along with their details (title, description, ID, etc) so that I can work with my teams to review the copy being used. I'd also like to use the list to identi...
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Can you get information from triggers about unavailable fields?
When we deactivate certain fields or forms or other trigger conditions, the trigger remains active and when you open the trigger you can see that they're unavailable. It would be a pain to be unabl...
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Is there a way to prevent tickets from re-opening when updating organization?
We're planning to do a bulk update to import external end user organization information. We have a trigger in place that re-opens tickets when they are updated (for side conversations, specifically...
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Marketplace apps for end user / organizations?
AnsweredI'm interested in adding more information about our end users and organizations and improving the sync with our CRM, and availability of that data in more contexts. For example, it's very helpful t...
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Where do you host Zendesk assets?
I'm customizing our email template to add footer and header images using html and need to host the images. Aside from attaching them to an unrelated Guide article, is there a way to host using our ...
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Private groups Light Agent
Currently the two free agent options are either contributor, who can access tickets in their groups, and light agent, who can access tickets in their groups and other groups. The light agent role c...
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Outlook policy preventing automatic image downloads of Zendesk email templates
When our agents reply to tickets with images, the images are automatically loaded by Outlook desktop clients and web client. However, I inserted an image in our email channel template and for deskt...
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Updating macros to use a new field
We currently have a large, unknown number of macros using the ID for a field that was set up as an integer but should have been set up as a decimal. We've created the replacement to that field but ...