Frank de Groot

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Display all customer satisfaction comments

Just posting for visibility that this was probably on me, tried again, ticket ID added as row and it appeared.

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• Frank de Groot
• Created September 09, 2022 11:53
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Display all customer satisfaction comments

Dane I'm having the same issue as Kate Horner, ticket ID not showing. Can you please provide me with an update on this?Thanks! 

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• Frank de Groot
• Created September 08, 2022 09:28
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. add that feature to make CSAT follow-up question mandatory.

I would like to second this. I was writing a post but saw that it was already there. I'll just add what I wrote below: Feature Request Summary:  It would be great if Zendesk had an option to enabl...

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• Frank de Groot
• Created March 29, 2022 14:36
• 0 votes

1. Messaging
2. ...
3. Zendesk messaging
4. About CSAT ratings in messaging

We have enabled a couple of choices the users can select so we can get more information on why users clicked on the CSAT Bad experience. We're seeing a lot of bad experience replies where no commen...

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• Frank de Groot
• Created March 22, 2022 14:26
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

+1 here as well, important data that we need to be able to access

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• Frank de Groot
• Created January 07, 2022 09:44
• 1 vote