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Howie Paul
Joined Feb 28, 2023
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Last activity Dec 29, 2023
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Latest activity by Howie Paul
Howie Paul created a post,
Hi,
Im running https://domain.zendesk.com/api/v2/ticket_fields/{field_id}/options to get a list of options in my field.
I cant seem to find a way to filter these results to match a word search.
eg. Something like this, i presume: https://domain.zendesk.com/api/v2/ticket_fields/{field_id}/options?filter=pineapple
Please can someone offer some assistance on this?
Thanks
Howie
Posted Mar 28, 2023 · Howie Paul
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Howie Paul commented,
How did I miss that! Thank you!
View comment · Posted Mar 23, 2023 · Howie Paul
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Howie Paul created a post,
I am trying to find the right api call to add an option to an existing drop-down custom field. Everywhere I look seem to suggest that all I can do is wipe the options and add a new set. I need to be able to append by api call. Please can someone help me? Thanks
Edited Mar 22, 2023 · Howie Paul
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Howie Paul commented,
Is it possible to set up multiple incoming email addresses and set different triggers based on the 'from' email address?
eg.
support@domain.zd.com = trigger sets it as incident type
info@domain.zd.com = trigger sets it as task type
View comment · Posted Feb 28, 2023 · Howie Paul
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