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Howie Paul

Joined Feb 28, 2023

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Last activity Dec 29, 2023

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ACTIVITY OVERVIEW

Latest activity by Howie Paul

Howie Paul created a post,

Post Developer - Zendesk APIs

Hi,

Im running https://domain.zendesk.com/api/v2/ticket_fields/{field_id}/options to get a list of options in my field.

I cant seem to find a way to filter these results to match a word search.

eg. Something like this, i presume:  https://domain.zendesk.com/api/v2/ticket_fields/{field_id}/options?filter=pineapple

Please can someone offer some assistance on this?

 

Thanks

Howie

Posted Mar 28, 2023 · Howie Paul

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Howie Paul commented,

Community comment Developer - Zendesk APIs

How did I miss that! Thank you!

View comment · Posted Mar 23, 2023 · Howie Paul

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Howie Paul created a post,

Post Developer - Zendesk APIs

I am trying to find the right api call to add an option to an existing drop-down custom field. Everywhere I look seem to suggest that all I can do is wipe the options and add a new set. I need to be able to append by api call. Please can someone help me? Thanks

Edited Mar 22, 2023 · Howie Paul

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Howie Paul commented,

CommentGetting started with email

Is it possible to set up multiple incoming email addresses and set different triggers based on the 'from' email address?

eg.

support@domain.zd.com = trigger sets it as incident type

info@domain.zd.com = trigger sets it as task type

View comment · Posted Feb 28, 2023 · Howie Paul

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