Ronen Tamari
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Last activity
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Activity overview
Latest activity by Ronen Tamari-
Ronen Tamari commented,
Thanks for the feedback Scott!It certainly does sound like it will solve my issue! Is there a way to ensure that I will be notified if and when that becomes an available update/function/feature?
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Ronen Tamari commented,
Hi Scott! As a manager of a Support team in a B&B SaaS company, I try to divide my concerns into two kinds: Tickets that are caused by bugs in our platform (requires R&D fix) and are being put in ...
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Ronen Tamari created a post,
Feature Request - Choose to display the "Agent Work Time" SLA value in Tickets Views
Currently, when creating a View in Zendesk Support, the only optional SLA clock column is "Next SLA Breach" - and by default, it shows the "Requester Wait Time" clock (after the "First Reply" is se...
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Ronen Tamari commented,
+1 for having admins be able to change agents' statuses. This seems like a no-brainer and has been asked for a few years now.