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Karen Moser
Joined Jan 12, 2022
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Last activity Jan 12, 2022
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Latest activity by Karen Moser
Karen Moser commented,
CommentTicket basics
When I put internal notes in a ticket and submit it as OPEN, because I plan to continue with more notes or a reply, my view stays on that ticket. It does not disappear or take me to a new ticket. None of my coworkers have this feature. If they put in an internal note and submit at OPEN, it takes them back to their OPEN view and they have to go back and find that ticket they were just working on. Where is this setting?
View comment · Posted Jan 12, 2022 · Karen Moser
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