Geoffrey Wang
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Last activity
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Activity overview
Latest activity by Geoffrey Wang-
Geoffrey Wang commented,
I would like to have a trigger that notifies the assignee as well as all followers when a side conversation is updated but under the Email User option, all I see is the following (and the individua...
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Geoffrey Wang commented,
We have found that images in Guide articles are scaled differently when they are viewed from the end user portal vs. in an email that includes the Answer Bot suggested article. The first screensho...
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Geoffrey Wang created a post,
Side conversations are no longer accessible when merged into another ticket
Hi - When a ticket with a side conversation is merged into another ticket, the side conversation is no longer accessible from the ticket that has been merged to. Conversely, when the side conversat...
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Geoffrey Wang commented,
I am looking for some help with adding an external address. Here is the situation: 1. We have set up a default address of support@mail.education.mycompany.com. We have added spf records and the dom...