Geoffrey Wang

1. Objects and rules
2. ...
3. Business rules
4. Setting up triggers for side conversations

I would like to have a trigger that notifies the assignee as well as all followers when a side conversation is updated but under the Email User option, all I see is the following (and the individua...

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• Geoffrey Wang
• Created September 14, 2023 19:22
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting images in articles and content blocks

We have found that images in Guide articles are scaled differently when they are viewed from the end user portal vs. in an email that includes the Answer Bot suggested article.  The first screensho...

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• Geoffrey Wang
• Created May 31, 2023 14:56
• 0 votes

1. Email
2. ...
3. Managing your email
4. Forwarding incoming email from your existing email address to Zendesk Support

I am looking for some help with adding an external address. Here is the situation: 1. We have set up a default address of support@mail.education.mycompany.com. We have added spf records and the dom...

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• Geoffrey Wang
• Created December 10, 2021 19:39
• 0 votes