Tom Rees
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Total activity20
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Last activity
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Activity overview
Latest activity by Tom Rees-
Tom Rees commented,
Grant Schuemann I found that for people struggling, uploading the company logo as a profile picture to their zendesk profile helped differentiate between end-user and agent messages.
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Tom Rees commented,
Rina might be worth setting up macros to assign them to the correct teams rather than letting the agent select the group.
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Tom Rees commented,
Hello, Is there any way that this could be restricted by roles?
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Tom Rees commented,
Does anyone know of a way to get this working for a Whatsapp ticket that is on messaging to message the customer?
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Tom Rees commented,
We often sort views when we have a large number of tickets to check for duplicates, so this would make this task a lot more difficult.
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Tom Rees commented,
Matt Taylor You're welcome. Took me a while to get it to work too!
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Tom Rees commented,
Matt Taylor In the username don't put the actual token, but put the word token after the /. The password is where you paste the API token
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Tom Rees commented,
Matt Taylor We use Okta and I have this working. The username I use is in the following format email.address@example.com/token and then I use the API to get a token and use this as the password
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Tom Rees commented,
Hello,If a ticket is closed, I assume that deleting a group won't affect this and should still be able to be reported on? Best Wishes
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Tom Rees commented,
Thanks Lou.It's saying '"error": "Couldn't authenticate you"' at the bottom. I've tried resetting the password and still have the same issue. I will try on my production instance when most agents h...