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Angeli Ho's Avatar

Angeli Ho

Joined Mar 20, 2023

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Last activity Mar 31, 2023

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ACTIVITY OVERVIEW

Latest activity by Angeli Ho

Angeli Ho commented,

CommentTicket automation and collaboration

when the agent click 'mark done', the side conversation ticket does not set to 'solved'

what is the purpose of this action 'mark done' then?  Seems like this does not help at all unless it will 'solved' the child ticket automatically.

 

View comment · Posted Mar 31, 2023 · Angeli Ho

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Angeli Ho commented,

Community comment Feedback - Ticketing system (Support)

This is an issue we are experiencing; unfortunately there seems to be no solution or workaround

View comment · Posted Mar 31, 2023 · Angeli Ho

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