Angeli Ho

1. Agent guide
2. Ticket automation and collaboration
3. Closing and reopening side conversations

when the agent click 'mark done', the side conversation ticket does not set to 'solved' what is the purpose of this action 'mark done' then?  Seems like this does not help at all unless it will 'so...

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• Angeli Ho
• Created March 31, 2023 19:27
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Parent ticket should not close until child ticket closes

This is an issue we are experiencing; unfortunately there seems to be no solution or workaround

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• Angeli Ho
• Created March 31, 2023 19:12
• 0 votes