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Zack Bryson's Avatar

Zack Bryson

Joined Oct 16, 2021

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Last activity Jul 07, 2022

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ACTIVITY OVERVIEW

Latest activity by Zack Bryson

Zack Bryson commented,

Community comment Feedback - Ticketing system (Support)

It's dishearting for agents to receive negative reviews that do not reflect the quality of service provided, as performance-based incentives often depend on CSAT data.  It is crucial that we have the ability in software to calculate these scores.  Disappointing to hear that it isn't on the roadmap for the next nine months or that this hasn't been considered internally at Zendesk. 

View comment · Posted Jul 07, 2022 · Zack Bryson

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