Kenny Rohan
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Total activity19
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Last activity
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Activity overview
Latest activity by Kenny Rohan-
Kenny Rohan commented,
Hi, can end users (non-agents) use the mobile zendesk support app to sign into our help center and manage their tickets?I am testing it and finding that the email/password that works on the actual ...
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Kenny Rohan commented,
HI Zendesk, we would also be interested in such a feature, does it exist?
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Kenny Rohan commented,
Hi, we want to implement a multi-language help center form. It seems that only the default field titles show in another language and not the ones we've manually added. Example of German format belo...
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Kenny Rohan commented,
HI, we are switching away from allowing support emails to open a new ticket. We want to only allow ticket requests to be done through the web portal. I've set up the trigger accordingly to only all...
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Kenny Rohan commented,
Hi, in regard to the submit a request form. The CCs field only is visible when you are logged into Zendesk. For anonymous, the CC's field does not show up. Is there a way to enable it for anonymous...
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Kenny Rohan commented,
HI Brett, yes I realized that after I had already sent the comment to you. Sorry and thanks!!
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Kenny Rohan commented,
Great thanks for the help!
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Kenny Rohan commented,
HI, does the full resolution time report calculate in business hours for example 8 hour days or is it based on a 24 hour days and does it also include weekends? Thanks
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Kenny Rohan commented,
That was it. Thank you very much!
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Kenny Rohan commented,
Hi guys, I am also looking to create a report that can reflect average amount of business days from creation to first time solved. I want to be able to run this by date ranch, channel and group. Is...