Kenny Rohan
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Total activity11
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Kenny Rohan-
Kenny Rohan commented,
Hi, in regard to the submit a request form. The CCs field only is visible when you are logged into Zendesk. For anonymous, the CC's field does not show up. Is there a way to enable it for anonymous...
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Kenny Rohan commented,
HI Brett, yes I realized that after I had already sent the comment to you. Sorry and thanks!!
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Kenny Rohan commented,
Great thanks for the help!
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Kenny Rohan commented,
HI, does the full resolution time report calculate in business hours for example 8 hour days or is it based on a 24 hour days and does it also include weekends? Thanks
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Kenny Rohan commented,
That was it. Thank you very much!
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Kenny Rohan commented,
Hi guys, I am also looking to create a report that can reflect average amount of business days from creation to first time solved. I want to be able to run this by date ranch, channel and group. Is...
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Kenny Rohan commented,
Hi guys, I am also trying to create a report to sum and average both agent and requestor comments in the ticket based on a given period of time. Our goal is to improve efficiency and find ways to l...