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TJ
Joined Aug 31, 2022
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Last activity Oct 28, 2024
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Latest activity by TJ
TJ commented,
Alright; after waiting ~30 minutes - now the chat bubble pops up. But any inquiries sent to it aren't displaying on the agent side, which is arguably even worse!
View comment · Posted Oct 28, 2024 · TJ
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TJ created a post,
After switching to ‘Agent Workspace’ now all my live chat features have switched to ‘Messaging’ and ‘Messaging’ is broken and not presenting a chat option when a visitor comes. Only my ‘Contact Us’ form pops up for them to submit a ticket.
Way to drop the ball…
Posted Oct 28, 2024 · TJ
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TJ commented,
In the same boat as some others.. received an email "Upgrade your SDK libraries to avoid upcoming API rate limits" and "Our records indicate that you use at least one available SDK."
Would be great if you could tell me what we're using... because I have no idea where to begin to look. We're primarily using 3rd party tools.
View comment · Posted Mar 22, 2024 · TJ
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TJ commented,
@..., your directions are for answer bots. This article is about live chat shortcuts; however I tried anyway:
Hi {{visitor_name||there}}!
My name is {{agent_name}}. Nice to e-meet you 😊
and it did not work.
View comment · Posted Sep 03, 2022 · TJ
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TJ commented,
Is it possible to have a default fall-back on placeholders? I don't want my shortcuts to say "Hi Visitor 12345678" when they haven't filled out the form for some reason
View comment · Posted Aug 31, 2022 · TJ
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