Recent searches


No recent searches

TJ's Avatar

TJ

Joined Aug 31, 2022

·

Last activity Oct 28, 2024

Following

0

Followers

0

Total activity

12

Votes

4

Subscriptions

3

ACTIVITY OVERVIEW

Latest activity by TJ

TJ commented,

Community comment Feedback - Ticketing system (Support)

Alright; after waiting ~30 minutes - now the chat bubble pops up. But any inquiries sent to it aren't displaying on the agent side, which is arguably even worse!

View comment · Posted Oct 28, 2024 · TJ

0

Followers

0

Votes

0

Comments


TJ created a post,

Post Feedback - Ticketing system (Support)

After switching to ‘Agent Workspace’ now all my live chat features have switched to ‘Messaging’ and ‘Messaging’ is broken and not presenting a chat option when a visitor comes. Only my ‘Contact Us’ form pops up for them to submit a ticket.

 

Way to drop the ball…

Posted Oct 28, 2024 · TJ

0

Followers

2

Votes

2

Comments


TJ commented,

CommentDeveloper updates

In the same boat as some others.. received an email "Upgrade your SDK libraries to avoid upcoming API rate limits" and "Our records indicate that you use at least one available SDK."

Would be great if you could tell me what we're using... because I have no idea where to begin to look. We're primarily using 3rd party tools.

View comment · Posted Mar 22, 2024 · TJ

0

Followers

1

Vote

0

Comments


TJ commented,

CommentLive chat agent guide

@..., your directions are for answer bots. This article is about live chat shortcuts; however I tried anyway:

Hi {{visitor_name||there}}!

My name is {{agent_name}}. Nice to e-meet you 😊

and it did not work.

View comment · Posted Sep 03, 2022 · TJ

0

Followers

0

Votes

0

Comments


TJ commented,

CommentLive chat agent guide

Is it possible to have a default fall-back on placeholders? I don't want my shortcuts to say "Hi Visitor 12345678" when they haven't filled out the form for some reason

View comment · Posted Aug 31, 2022 · TJ

0

Followers

0

Votes

0

Comments