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Melinda

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Melinda commented,

CommentTicket basics

To confirm, if an accidentally sent "public reply" is successfully converted to an "internal note" by using the "Make this comment an internal note" feature, will the customer or person why submitted the customer service request see the accidental message?

View comment · Posted Jun 01, 2021 · Melinda

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