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Ian Kerkemeyer's Avatar

Ian Kerkemeyer

Joined Feb 17, 2023

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Last activity Mar 20, 2023

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Latest activity by Ian Kerkemeyer

Ian Kerkemeyer commented,

Community comment Feedback - Ticketing system (Support)

While I wasn't able to download my custom field values, I was able to add and update them with a file upload in my sandbox environment. I don't have the file ready for production just yet but I will do the update once it's completed. I went to Admin Center-->People-->Import organizations-->Had "Update existing organizations" checked. My file included the organization name and the three custom fields. One was a drop-down field and the other two were text fields. 

The only caveat was the organization name had to be exactly as it is in Zendesk otherwise a new organization was created. 

View comment · Posted Mar 20, 2023 · Ian Kerkemeyer

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