
Joshua Newell
-
Total activity30
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes14
-
Subscriptions7
Activity overview
Latest activity by Joshua Newell-
Joshua Newell commented,
This is a classic example on how Zendesk doesn't care on what their users think. We are trying to make their product better. 10 Years later and this is still in the maybe pile.
-
Joshua Newell commented,
this will give us the ability to export license assignment!
-
Joshua Newell commented,
Yes, it took me awhile to find how to add user, no link on the new page the old page has the link.
-
Joshua Newell created a post,
Agents should be able to create users
When an agent is creating a proactive ticket, they need to the ability to create the user for that ticket.Issue: Only agents that can see all tickets are allowed to create users.Solution: Give admi...
-
Joshua Newell commented,
This limitation needs to be rectified. Please read this feedback for a scenario that has major implications created from the above logic.If you agree with this feedback support, please upvote the i...
-
Joshua Newell commented,
I would like a follow up to know the logic creators have read this scenario and realise the importance this issue is and not have the ticket screened and lost in this feedback system.
-
Joshua Newell created a post,
Multi tenancy email ticket creation issue.
This is a very hard ticket to title to get up votes. I hope the zendesk Domain logic creators get a chance to read this. I have an issue with the domain logic defended enough to warrant you to cre...
-
Joshua Newell commented,
Does your iOS app have custom URL schemes to launch your app and search for keyword? With that I could create a internal webpage to use the API to list following ticket ID's and show the link for t...
-
Joshua Newell created a post,
see Following view in iOS
Most of our agents use the iPhone app on the road and require to see tickets that they are following but no longer assigned. There is no current work around for the iphone app (looking for marketp...