Joshua Newell

1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

This is a classic example on how Zendesk doesn't care on what their users think. We are trying to make their product better. 10 Years later and this is still in the maybe pile. 

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• Joshua Newell
• Created June 21, 2022 23:07
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. API endpoint for all product licenses by user

this will give us the ability to export license assignment!

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• Joshua Newell
• Created June 16, 2022 23:26
• 1 vote

1. Community
2. Feedback - Admin Center
3. New Team Members Page - inefficient

Yes, it took me awhile to find how to add user, no link on the new page the old page has the link.   

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• Joshua Newell
• Created May 05, 2022 02:12
• 0 votes

1. Email
2. ...
3. How to solve issues with the email channel
4. Can one email create two tickets in different Zendesk accounts?

This limitation needs to be rectified. Please read this feedback for a scenario that has major implications created from the above logic.If you agree with this feedback support, please upvote the i...

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• Joshua Newell
• Created January 17, 2022 02:38
• 12 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Multi tenancy email ticket creation issue.

I would like a follow up to know the logic creators have read this scenario and realise the importance this issue is and not have the ticket screened and lost in this feedback system.

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• Joshua Newell
• Created January 14, 2022 03:13
• 4 votes

1. Community
2. Feedback - Mobile Apps
3. see Following view in iOS

Does your iOS app have custom URL schemes to launch your app and search for keyword? With that I could create a internal webpage to use the API to list following ticket ID's and show the link for t...

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• Joshua Newell
• Created January 14, 2022 02:31
• 0 votes