Jasmine L.

+1 on holiday hours and being able to change the schedule in quarter-hour increments. We do weekly, hour-long staff meetings and want our phones to shut off 15 minutes early so that our agents have that time to wrap up the calls and chats they are on before the meeting starts. As it stands, we currently have to have them shut off a half-hour early and that's 15 minutes of answering calls that we're losing out on.