Grant Schuemann
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Total activity79
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes53
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Subscriptions15
Activity overview
Latest activity by Grant Schuemann-
Grant Schuemann commented,
Just adding on to the thread that we've also seen a significant increases in false positives marking emails as "Detected as Spam" including for users that had previously sent in emails successfully...
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Grant Schuemann commented,
Strong agree with the comments above as well. We use views for a lot of audit purposes and this update has made it even more time consuming to navigate through the views. In addition, when perfor...
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Grant Schuemann commented,
Great, thank you for the update Lisa!
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Grant Schuemann commented,
Are there any updates regarding being able to redact information/attachments from side conversations?
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Grant Schuemann commented,
Running into the same feedback on our end. Posting to see if there is any update? Having the Subject and Ticket # on the tab instead of the Requester would be vastly more useful.
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Grant Schuemann commented,
Posting to see if there has been an update on this request? We are in the process of migrating to Agent Workspace and this has come up consistently as a pain point in feedback we've received so fa...
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Grant Schuemann commented,
In this new era of having many Zendesk tabs open, I've started to run into an issue where I'm losing work due to the current workflow. Example: - I have an active Admin Center tab open where I'm c...
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Grant Schuemann created a post,
Remove Followers via Mass Update?
In Support, is it possible to remove Followers and/or CCs from tickets on a mass update scale? We have agents that are following 3,000+ tickets and are looking to remove them as a follower on all ...
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Grant Schuemann commented,
Many of the recent comments above already capture my sentiments about this change which has lead to an immediate decrease of efficiency, functionality and enjoyment for our organization. I do love...
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Grant Schuemann commented,
Agreed on the above comments regarding this change making it less convenient to quickly maneuver between various Admin settings. Views for example have become way more difficult to manage, especia...