Michael Serences | Head of Support

Can you please allow adjustments of permissions for macros under the Professional plan?

Thank you.

I agree. I would like to see the possibility of drilling in to get more data. Thank you.

Daniel Aron we are interested in helping you with the translation. Who should I approach please at Zendesk?

Daniel Aron thanks for your help. Any idea when this could be implemented?

Please add the Czech language as another supported language for the Messaging bots.

Thank you.

Hello Max

Thanks. I am not seeing too many accidental deletions; however, from time to time, I do, and this would help me if I could be notified about who has deleted what. What would be even better is if I could tell the trigger to work if a particular agent deletes something instead of tracking every single deleted ticket.

Hey Max,

Sure, that's precisely why I need it. Such notification would help me identify if a ticket was deleted by an agent intentionally or by mistake. Thank you.

Thanks, @.... Deleted tickets are good to have; however, knowing if someone deleted something that should not have been deleted, is even better.

Thanks, @..., for getting back to me so quickly. It's fairly simple. I am looking for a notification email sent out by trigger once someone from my agents deletes a message in a particular Group. 

Zendesk Support should offer the option "Delete/Deleted" in the status of triggers that would let admins create a trigger to monitor which agent deleted which tickets if agents are allowed to delete tickets by default.

Agents are working with tickets, and from to time, they delete tickets by mistake. The result is that customers do not get our help under such conditions. Being able to work with status deleted/delete would help admins to track such cases via notifications.

It is critical for our business as our agents should all be able to delete tickets; however, you want to monitor what has been deleted, by whom and when.

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