Michael Serences
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Total activity34
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Last activity
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Member since
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Activity overview
Latest activity by Michael Serences-
Michael Serences created a post,
Adjust permissions to Macros under Professional plan
Not plannedCan you please allow adjustments of permissions for macros under the Professional plan? Thank you.
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Michael Serences commented,
I agree. I would like to see the possibility of drilling in to get more data. Thank you.
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Michael Serences commented,
Daniel Aron we are interested in helping you with the translation. Who should I approach please at Zendesk?
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Michael Serences commented,
Daniel Aron thanks for your help. Any idea when this could be implemented?
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Michael Serences created a post,
Czech language support for Messaging bots
Please add the Czech language as another supported language for the Messaging bots. Thank you.
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Michael Serences commented,
Hello MaxThanks. I am not seeing too many accidental deletions; however, from time to time, I do, and this would help me if I could be notified about who has deleted what. What would be even better...
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Michael Serences commented,
Hey Max, Sure, that's precisely why I need it. Such notification would help me identify if a ticket was deleted by an agent intentionally or by mistake. Thank you.
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Michael Serences commented,
Thanks, @.... Deleted tickets are good to have; however, knowing if someone deleted something that should not have been deleted, is even better.
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Michael Serences commented,
Thanks, @..., for getting back to me so quickly. It's fairly simple. I am looking for a notification email sent out by trigger once someone from my agents deletes a message in a particular Group.
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Michael Serences created a post,
Feature request: Status DELETE in triggers
Zendesk Support should offer the option "Delete/Deleted" in the status of triggers that would let admins create a trigger to monitor which agent deleted which tickets if agents are allowed to delet...