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Casey
Joined Dec 07, 2022
·
Last activity Nov 24, 2024
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Latest activity by Casey
Casey commented,
HI Walter Bellante ,
Thank you for your reply! Unfortunately this does not suit our organisation, as we only have two Admins (for privacy reasons), checking dashboards/schedules in not part of their day to day. I am sure there are other organisations where this is the case as well.
Having to check dashboards/schedules regularly is not ideal, we try to avoid using features that require ongoing maintenance (one of the reason why we use and love Zendesk!)
I would like to put forward the suggestion to include and ongoing schedule option.
View comment · Edited Nov 14, 2024 · Casey
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Casey commented,
Hi Walter Bellante, who will receive the notification? The dashboard creator? What if that person leaves the business?
View comment · Posted Nov 13, 2024 · Casey
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Casey commented,
Why is there not an option to never stop the report? I don't want to have to set a reminder for myself in 12 months time to update the schedule run for time for another 12 months.
View comment · Posted Nov 13, 2024 · Casey
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Casey commented,
+ 1 for adding ‘Share ticket with…’ action for macros
View comment · Posted May 17, 2024 · Casey
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Casey commented,
+1 and bcc field for side convo's should be available to use in triggers
View comment · Posted Jan 17, 2024 · Casey
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Casey commented,
I agree, I would love to see this feature
View comment · Posted Nov 15, 2023 · Casey
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Casey commented,
Or if anyone can suggest a better solution I am very open to hearing it!
View comment · Posted Oct 20, 2023 · Casey
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Casey created a post,
Hi ZD community,
Hoping for some urgent assistance.
Very high level, we want tickets submitted via certain forms and forwarded into Zendesk from specific email addresses to not appear in the ‘My store requests’ menu on our Help Center page. For context, we have two menu's for users; 'My requests' which shows a users requests, and 'My store requests' which shows their organisations requests:
I found this community post where a community member suggested the below code solution:
However I cannot get it to work correctly for us. Where do we place the closing {{/isn't}} in the following code:
{{#each requests}}
{{#isnt type 'question'}}{{/isnt}}
{{#if subject}}
{{subject}}
{{else}}
{{excerpt description characters=50}}
{{/if}}
#{{id}}
{{#is ../current_filter.identifier 'my'}}
{{date created_at timeago=true}}
{{else}}
{{requester.name}}
{{/is}}
{{date updated_at timeago=true}}
{{status_name}}
{{/each}}
{{/if}}
Posted Oct 18, 2023 · Casey
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Casey commented,
Would also love an update on this one :)
View comment · Posted Aug 22, 2023 · Casey
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Casey commented,
+1
View comment · Posted May 12, 2023 · Casey
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