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Thomas Loesch

Joined Jan 07, 2022

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Last activity Feb 01, 2023

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ACTIVITY OVERVIEW

Latest activity by Thomas Loesch

Thomas Loesch created a post,

Post Feedback - Ticketing system (Support)

I would like some agents being part of a group, FRANCE for instance, to access only some specific views without having the visibility of all of them. In other words, I would like to give access to a view to a user being able to select his name instead of using Group segmentation or Personal Views.

Posted Jan 27, 2023 · Thomas Loesch

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Thomas Loesch commented,

CommentAutomatismes et déclencheurs

Bonjour, cette fonctionnalité est demandé depuis 2013 par de nombreuses personnes dans ce post : https://support.zendesk.com/hc/en-us/community/posts/4409217610522-Allow-a-trigger-to-post-comment-updates?page=2#comments.

Quand verra-t-elle enfin le jour !?

C'est clairement un incontournable pour beaucoup de vos clients, moi y compris.

View comment · Posted Jun 15, 2022 · Thomas Loesch

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Thomas Loesch commented,

CommentTicket automation and collaboration

Hello, 

As WhatsApp Connector suggested, it would be very helpful to have the possibility to create a side conversation child ticket with an end-user as a reporter directly. In other words, to be able to enter an end-user email addresse in the recipient field.

For many reasons, it makes more sense to create a ticket than to send an email (SLA, automatic reminders, reporting, follow up stakes,...)

Is it something coming up soon?

View comment · Posted Apr 13, 2022 · Thomas Loesch

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Thomas Loesch commented,

Community comment Feedback - Ticketing system (Support)

Hello Pratishtha Nahata, 

I wish you a happy new year and I hope you are well.

Any update to share with us upon this topic?

It would be very helpful for us to ease our organizations's management and update.

Best regards, 

Thomas

View comment · Posted Jan 07, 2022 · Thomas Loesch

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