Thomas Loesch

1. Objets et règles
2. ...
3. Automatismes et déclencheurs
4. Puis-je configurer un déclencheur pour ajouter un commentaire à un ticket ?

Bonjour, cette fonctionnalité est demandé depuis 2013 par de nombreuses personnes dans ce post : https://support.zendesk.com/hc/en-us/community/posts/4409217610522-Allow-a-trigger-to-post-comment-u...

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• Thomas Loesch
• Created June 15, 2022 08:31
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Hello,  As WhatsApp Connector suggested, it would be very helpful to have the possibility to create a side conversation child ticket with an end-user as a reporter directly. In other words, to be a...

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• Thomas Loesch
• Created April 13, 2022 08:39
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. How to view a list of all Organizations, with the Organization fields as the columns?

Hello Pratishtha Nahata,  I wish you a happy new year and I hope you are well. Any update to share with us upon this topic? It would be very helpful for us to ease our organizations's management an...

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• Thomas Loesch
• Created January 07, 2022 15:35
• 0 votes