Support (SPP)

The available status conditions we use for one of our triggers in ZenDesk include:

Status is New
Status is Open
Status is Pending
Status is Solved
Status is Closed

but there is nothing for
Status is Deleted

The absence of a "deleted" status means that when a ticket is deleted from inside ZenDesk, an external server will not receive any message that this deletion has occurred.  This causes the external copy of the ticket to be orphaned within the external system, even though it has been deleted from ZenDesk.

The views we have setup in the Zen Desk web interface include a column named "Updater" which is defined in the views setup screen as "Latest Updater Type (Agent/End User)", and this is a very helpful field for recognizing if a customer has just updated a ticket.

We also use an extension URL that fires a message to our company server whenever a ticket gets updated.   However, in the placeholders available for the URL, there is no placeholder for this field.   Can I request that this field be added as a placeholder so it can be used in messages sent to external servers via extensions using URL targets?

For example, today we use a URL like this:
http://OUR_SERVER.COM?op=ticketstatus&id={{ticket.id}}&user={{ticket.requester.email}}&ticket_status={{ticket.status}}&url={{ticket.url}}&title={{ticket.title}}&requested={{ticket.created_at_with_time}}&updated={{ticket.updated_at_with_time}}

It would be useful to have something available like {{ticket.latest_updater_type}}