Lily
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Total activity8
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Last activity
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Activity overview
Latest activity by Lily-
Lily commented,
Hey JJ Miclat, Will there be another open discussion before the change in October? Or is it possible, to push that change until next year? My agents are having a really hard time with the new layou...
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Lily commented,
Hello! we would really benefit from adding the description field or adding other fields to the essential card. Our workflow heavily relies on adding customer's profile links to the description fiel...
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Lily created a post,
Automated Outbound Calls
AnsweredHey, Is there anyway to have automated outbound calls with a recording, rather than having agents make those outbound calls? It would be for specific tickets. Or a plugin that would do that? Thanks!