Bryce Wilson

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding and configuring Instagram Direct

@... - Hey! In the end, my company decided not to integrate Instagram with Zendesk because it wasn't fit for purpose. Although I don't have any experience with the exact issue you mentioned, I thou...

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• Bryce Wilson
• Created October 11, 2021 11:27
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Change Enter key from being Send button.

@...I agree with everyone here. Agents are sending messages prematurely because they go from answering email tickets to social tickets - it can be hard to remember not to click ENTER when just comi...

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• Bryce Wilson
• Created September 23, 2021 07:15
• 3 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Option to Disable Default Return Key to Send Chat Message

Yes, I agree with this. Agents are sending messages prematurely because they go from answering email tickets to social tickets - it can be hard to remember. Please just give us the option of disabl...

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• Bryce Wilson
• Created September 23, 2021 07:12
• 1 vote

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding and configuring Instagram Direct

Thanks @...! Will wait for ZD's reply 🙉

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• Bryce Wilson
• Created September 08, 2021 00:23
• 0 votes

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding and configuring Instagram Direct

Hi Amie, I have the same question as Nathan that I don't believe was answered. The Instagram inbox has 3 different 'sections' to the Inbox: Primary, General and Requests. All new messages land in t...

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• Bryce Wilson
• Created September 07, 2021 23:18
• 1 vote

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding and configuring Instagram Direct

Thanks @...!

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• Bryce Wilson
• Created July 21, 2021 07:20
• 0 votes

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding and configuring Instagram Direct

Hi Zendesk,You mention restrictions based on followers This feature is rolling out in phases. As of July 7th, 2021, customers with a follower count between 1,000 and 100,000 will be able to activa...

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• Bryce Wilson
• Created July 21, 2021 04:22
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. New Agent Workspace - Public / Private

Upvote. Is anyone from Zendesk keen to offer a reply?   

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• Bryce Wilson
• Created June 10, 2021 06:04
• 1 vote