Jordan Forsythe
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Total activity30
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Last activity
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Activity overview
Latest activity by Jordan Forsythe-
Jordan Forsythe commented,
Do we have any updates on the EAP for this? Thanks!
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Jordan Forsythe created a post,
Add live reporting of all Agent Statuses with Omnichannel routing
Feature Request Summary: You can see the live data filters for agent statuses with explore but these only currently show online and offline for those with Omnichannel routing enabled. You can see...
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Jordan Forsythe commented,
Question about two improvements to the new dashboard beta! Do you have plans to exclude the restrictions from applying to certain reports on the dashboard. E.g I have an average KPI report that I ...
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Jordan Forsythe commented,
This is the best feature I've seen you release for the new dashboards! Why wasn't this communicated to users! Very happy with this functionality
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Jordan Forsythe commented,
Will this also allow us to report on agent status with omnichannel routing?
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Jordan Forsythe commented,
+1 for this!
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Jordan Forsythe commented,
Brett Bowser This presents a big problem for us, we want to be able to set automations based on 30 minutes or at Brittany says above even using 0.5 hours
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Jordan Forsythe commented,
This report isn't great in the real world when its going to include the ticket created metric for every solved ticket during my time range. This results in a massive graph spanning back possibly ye...