Jordan Forsythe

Total activity

48
Last activity

September 15, 2023 08:39
Member since

April 28, 2022 08:28
Following

0 users
Followed by

0 users
Votes

19
Subscriptions

17

Activity overview

Latest activity by Jordan Forsythe

Jordan Forsythe created a post, July 24, 2023 15:18
Omnichannel routing agent capacity should use % of spare capacity instead of raw ticket spare capacity.
1. Community
2. Feedback - Ticketing System (Support)
After 2 support tickets with Zendesk I learned that routing capacities for omnichannel routing does not function as expected by design. I have a capacity which is 30 for tenured agents and a capac...
- Jordan Forsythe
- Created July 24, 2023 15:18
- 3 followers
- 1 comment
- 1 vote
Jordan Forsythe created a post, July 20, 2023 10:52
New simplified email threading quotes dont work as expected
1. Community
2. Zendesk Suite Q&A
We are testing out the new simplified email threading in out sandbox and see that the quote functionality in the email template doesn't work very well. I have tried this with both Gmail and outlook...
- Jordan Forsythe
- Created July 20, 2023 10:52
- 1 follower
- 0 comments
- 2 votes
Jordan Forsythe commented, June 23, 2023 14:53
Hi Michael, the July signup looks to be closed? Thanks
- View comment
- Jordan Forsythe
- Created June 23, 2023 14:53
- 0 votes
Jordan Forsythe commented, June 09, 2023 14:11
Hi David Gillespie How do you make the trigger populate the custom ticket field with the organisation name automatically? If I try that, it looks for me to enter free text into the field name which...
- View comment
- Jordan Forsythe
- Created June 09, 2023 14:11
- 0 votes
Jordan Forsythe commented, May 12, 2023 08:40
Do we have any updates on the EAP for this? Thanks!
- View comment
- Jordan Forsythe
- Created May 12, 2023 08:40
- 0 votes
Jordan Forsythe created a post, March 07, 2023 17:42
Add live reporting of all Agent Statuses with Omnichannel routing
1. Community
2. Feedback - Reporting and analytics (Explore)
Feature Request Summary: You can see the live data filters for agent statuses with explore but these only currently show online and offline for those with Omnichannel routing enabled. You can see...
- Jordan Forsythe
- Created March 07, 2023 17:42
- 6 followers
- 2 comments
- 2 votes
Jordan Forsythe commented, February 13, 2023 15:27
Question about two improvements to the new dashboard beta! Do you have plans to exclude the restrictions from applying to certain reports on the dashboard. E.g I have an average KPI report that I ...
- View comment
- Jordan Forsythe
- Created February 13, 2023 15:27
- 1 vote
Jordan Forsythe commented, February 10, 2023 15:01
This is the best feature I've seen you release for the new dashboards! Why wasn't this communicated to users! Very happy with this functionality
- View comment
- Jordan Forsythe
- Created February 10, 2023 15:01
- 0 votes
Jordan Forsythe commented, January 16, 2023 16:53
Will this also allow us to report on agent status with omnichannel routing?
- View comment
- Jordan Forsythe
- Created January 16, 2023 16:53
- 4 votes
Jordan Forsythe commented, December 09, 2022 16:55
+1 for this!
- View comment
- Jordan Forsythe
- Created December 09, 2022 16:55
- 0 votes