Jordan Forsythe
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Total activity48
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Last activity
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Recent activity by Jordan Forsythe-
Hi Michael, the July signup looks to be closed? Thanks
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Hi David Gillespie How do you make the trigger populate the custom ticket field with the organisation name automatically? If I try that, it looks for me to enter free text into the field name which...
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Do we have any updates on the EAP for this? Thanks!
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Question about two improvements to the new dashboard beta! Do you have plans to exclude the restrictions from applying to certain reports on the dashboard. E.g I have an average KPI report that I ...
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This is the best feature I've seen you release for the new dashboards! Why wasn't this communicated to users! Very happy with this functionality
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Will this also allow us to report on agent status with omnichannel routing?
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+1 for this!
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Brett Bowser This presents a big problem for us, we want to be able to set automations based on 30 minutes or at Brittany says above even using 0.5 hours
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This report isn't great in the real world when its going to include the ticket created metric for every solved ticket during my time range. This results in a massive graph spanning back possibly ye...