Jordan Forsythe
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Recent activity by Jordan Forsythe-
Omnichannel routing agent capacity should use % of spare capacity instead of raw ticket spare capacity.
After 2 support tickets with Zendesk I learned that routing capacities for omnichannel routing does not function as expected by design. I have a capacity which is 30 for tenured agents and a capac...
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New simplified email threading quotes dont work as expected
We are testing out the new simplified email threading in out sandbox and see that the quote functionality in the email template doesn't work very well. I have tried this with both Gmail and outlook...
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Add live reporting of all Agent Statuses with Omnichannel routing
Feature Request Summary: You can see the live data filters for agent statuses with explore but these only currently show online and offline for those with Omnichannel routing enabled. You can see...