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Legacy Mutual Mortgage

Joined Sep 09, 2022

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Last activity May 01, 2024

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Latest activity by Legacy Mutual Mortgage

Legacy Mutual Mortgage commented,

CommentMeasuring success

ZD - let's say we have a Next Reply Time SLA of 30 minutes.  End user says “Thank you”, and we solve the ticket without replying with a public comment because it's not necessary to reply to that.  If the ticket is solved, does that pause or cancel or meet the SLA, or is that not considered as meeting the SLA?

View comment · Posted May 01, 2024 · Legacy Mutual Mortgage

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Legacy Mutual Mortgage commented,

Community comment Feedback - Ticketing system (Support)

Agree with everyone here.  How can ZD justify a change like this when so many customers disagree that it's a better practice?  There must be ONE high-paying customer that ZD goes to for feedback, and if it fits their model, it gets implemented.  If not, it doesn't.  Typical.

View comment · Posted Sep 09, 2022 · Legacy Mutual Mortgage

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