Luis Pagan

Total activity

11
Last activity

September 29, 2022 20:31
Member since

January 20, 2022 22:36
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Activity overview

Latest activity by Luis Pagan

Luis Pagan commented, September 29, 2022 20:31
Thanks for the help John! This is helpful. I will use your suggestion and test it out.
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- Luis Pagan
- Created September 29, 2022 20:31
- 0 votes
Luis Pagan commented, September 29, 2022 18:58
Thanks John for that note. I believe we would still encounter an issue if a customer creates a ticket via web widget, and saves the reply support+12345 email address. If they email support+12345 af...
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- Luis Pagan
- Created September 29, 2022 18:58
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Luis Pagan commented, September 29, 2022 18:10
Morten's workaround technically works, so thank you Morten for that - I have used your recommendation. However, it is not a great customer experience. It causes a lot of customer confusion, because...
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- Luis Pagan
- Created September 29, 2022 18:10
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Luis Pagan commented, September 22, 2022 18:19
We have an issue with ticket updates not notifying JIRA watchers. Whenever any comment internal or public is added to the ticket that is linked to a JIRA the watchers are not notified via email or...
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- Luis Pagan
- Created September 22, 2022 18:19
- 0 votes
Luis Pagan commented, February 23, 2022 16:19
We have automation on the Slack side that after a 7 day retention period messages are deleted. I have not tested this yet, but if we integrate Slack with Zendesk and have the side conversations re...
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- Luis Pagan
- Created February 23, 2022 16:19
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Luis Pagan commented, January 20, 2022 22:36
Can a light-agent proactively follow an organization, so if a member of that organization ever submits a support ticket they will be notified?
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- Luis Pagan
- Created January 20, 2022 22:36
- 0 votes