Roberto Cassarino
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Last activity
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Activity overview
Latest activity by Roberto Cassarino-
Roberto Cassarino commented,
Hi, In Zendesk Talk, if a line has a schedule for specific business hours, a call made outside business hours, but with an agent still online, will be routed to the voicemail or the agent will get...
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Roberto Cassarino commented,
Hi, thanks a lot, this is very helpful. In our environment we're escalating tickets to "Tech Support" group from different groups, so from the formula I removed the "previous value" and now it look...