David Walker
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Last activity
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Activity overview
Latest activity by David Walker-
David Walker commented,
It's very interesting to read these few comments here. We experience exactly the same as the above mentioned. Here is a brief summary of our case. We have a relatively large account, 300+ users....
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David Walker commented,
Hi Zac! Thanks for getting back on this. Other than tabbing through ongoing chats, we would also like to have the option to accept a chat with a keyboard shortcut. Our needs are sufficiently cover...
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David Walker created a post,
Measuring First Reply Time with a Chatbot
In reference to this article: https://support.zendesk.com/hc/en-us/articles/4408819082778-How-is-Engagement-first-reply-time-calculated-when-a-bot-transfers-the-chat-to-an-agent- We have a third-pa...
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David Walker created a post,
Keyboard Shortcuts Agent Workspace
Summary We receive significant chat volume and our agents typically handle 3-4 chats simultaneously. They utilise keyboard shortcuts to tab through the multiple conversations. Having to reach for t...